How to buy

Buying a new carpet or floor covering should be a rewarding experience. Whether it’s for a new house, or refurbishment of your present home it will be a focal point, bringing colour and texture to your scheme. When designing your interior you can explore so many possibilities, plain or patterned, traditional or contemporary, vibrant colours or restful pastels, whatever your requirements Greendale retailers can offer the right style.

There are practical benefits too; carpets provide warmth and insulation as well as good looks. Unlike anything else in your home, however, you walk on it – so it has to be durable.

This is where your Greendale retailer can help the most, an unrivalled range of experience and technical knowledge enables their staff to help you select the right product and ensure that you enjoy many years of satisfactory service from your carpet.

Just as important as what you can see, is what you can’t, so when it comes to deciding on your floorcovering be aware of all the elements that are required to ensure a trouble–free installation. The lowest ticket price may not be the lowest total price or guarantee the best job. Listed below are the items you should be aware of when working out your costings:

• Fitting
• Underlay
• Gripper
• Door bars
• Moving of furniture
• Disposal of your old carpet
• Levelling of the floor
• Easing of doors

You can be assured that whatever your flooring requirements your local Greendale retailer will be happy to help you, their advice is free as is the high standard of service you would expect. Many of our members also offer wood and other ‘hard’ floors, natural flooring, fabrics and furniture. Whether a small shop or a major store all Greendale retailers are independent specialists who value their customers – you are cordially invited to visit – you won’t be disappointed

Buying over the Internet

We are all being told that prices are cheaper on the web but before placing your order you may wish to consider the following points:

• Do you really know whom you are buying from?
• Can you be sure you are buying the genuine article?
• Are you sure that the carpet you want is appropriate for the location? All carpets have wear-ratings that determine where they should be fitted in a home. Stairs, for example, take a lot of wear and so a good quality hardwearing carpet is essential.
• How can you guarantee that the person you are dealing with can actually obtain the carpet you want? Most manufacturers only deal with bona fide retail outlets
• What guarantee do you have that the goods will be delivered once you have parted with your money?
• Are you sure you will be able to measure the room accurately? If you mis-measure and order too little what would happen?
• Are you confident that you have measured in such a way as to ensure you will not be left with a lot of waste carpet? Planning and measuring are jobs for professionals if costly mistakes are to be avoided
• Will you be able to handle the carpet when it arrives? 20 square metres (an average room size) weighs over 100kg and may be delivered on a tube 5m wide!
• How will you cut and fit the carpet?
• What will happen if you have a compliant on quality or fitting - to whom will you go? Most manufacturers only deal with complaints from approved retailers
• Can you return any faulty goods and will you get any money back? Most manufacturers' warranties are void if they are not supplied through a recognised retailer