Our Commitment

Service
Buying a carpet or floorcovering can be a major investment and should not be a stressful experience. All our members recognise this and strive for a level of service second to none. We value your custom and want you to enjoy visiting our retailers.

High standards
Because we specialise in carpets and other floorcoverings we set high standards for our members, their staff, estimators, fitters and suppliers. They all contribute to the professional job you should rightly expect. We also set high standards for our products, which are selected for inclusion in our ranges by our highly experienced and knowledgeable Board of Directors. Furthermore every order is carefully inspected prior to despatch to ensure it reaches you in perfect condition.

Integrity
Your satisfaction ultimately depends upon honest and accurate advice, ensuring that you get the very best value for money. As a Group we take pride in providing this and make sure you are able to buy with complete confidence.

A professional estimating service
Once you have decided on the type of floorcovering you want, be it carpet, vinyl, wood or laminate, take advantage of our members' FREE measuring and estimating service. Always carried out by professional staff you can be assured that they will quote you only for what you need!

Home insurance claims
Our members can help with your insurance claims by providing a prompt inspection and accurate valuation for replacement, cleaning or repair. In most circumstances no charge is made. It is because of our excellent range of carpets, our value for money products and efficient service that we are the retailer of choice of some of the biggest and most respected insurance companies in the UK.